Introduction
Welcome to carathomes.com (the “Website”). By accessing or using our Website, you agree to be bound by these terms and conditions (the “Terms”). If you do not agree to these Terms, please do not use our Website.
Definitions
- “We”, “Us”, “Our”: Refers to carathomes.com.
- “You”, “Your”: Refers to the user or visitor of our Website.
- “Service”: Refers to the services provided by carathomes.com globally.
Use of the Website
- Eligibility: You must be at least 18 years old to use our Website.
- User Conduct: You agree not to use our Website for any illegal or unauthorized purposes. You also agree not to violate any laws in your jurisdiction (including but not limited to copyright laws) when using our Website.
- Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
Services
- Service Provision: carathomes.com provides services globally, but our primary operation is based in the UK. We strive to ensure our services are available and uninterrupted but cannot guarantee this.
- Service Changes: We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
- Service Limitations: We do not guarantee the accuracy, completeness, or usefulness of any information provided on our Website.
- Platform: Our primary platform for building websites is WordPress. By using our Service, you acknowledge and agree that your website will be built and managed using WordPress unless otherwise specified in a separate agreement.
Payments
- Payment Terms: All fees and charges are payable in advance unless otherwise agreed upon in writing. Payments can be made via credit card, debit card, or any other method specified on our Website.
- Refunds: Refunds are issued at our discretion and are subject to our refund policy, which is available on this page.
- Third-Party Payment Processors: We use third-party payment processors to handle financial transactions. By making a payment through our Website, you agree to comply with the terms and conditions of these third-party payment processors.
Limitation of Liability
- No Warranties: The Website and Service are provided on an “as is” and “as available” basis without any warranties of any kind. We do not warrant that the Website will be uninterrupted or error-free.
- No Liability: To the fullest extent permitted by law, carathomes.com, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the Website or Service;
- Any unauthorized access to or use of our servers and/or any personal information stored therein;
- Any interruption or cessation of transmission to or from our Website;
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website by any third party;
- Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website.
Indemnity
You agree to indemnify and hold harmless carathomes.com and its officers, directors, employees, and agents from and against any claims, actions, demands, liabilities, and settlements, including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from your use of the Website or Service in violation of these Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Refunds Policy
1. Overview
At CaratHomes, we are committed to providing the best possible service to our customers. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refunds Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days of the purchase date.
- The service or product purchased must have a verifiable issue or defect, or must not have been delivered as described or expected.
- The customer must provide proof of purchase, such as an order number, receipt, or email confirmation.
3. Non-Refundable Services
Certain services are non-refundable, including:
- Custom website design and development services once work has commenced.
- Monthly subscription fees for services already rendered.
- Domain name registrations and renewals.
- Third-party services purchased through carathomes.
4. Partial Refunds
Partial refunds may be granted at the discretion of carathomes in the following situations:
- If a service has been partially completed, a prorated refund may be issued based on the work completed.
- If an issue is found with part of a bundled service, a refund may be issued for the specific part that is defective or unsatisfactory.
5. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our Customer Support team at info@carathomes.com. Provide your order details and explain the reason for your refund request.
- Evaluation: Our team will evaluate your request based on the information provided and may ask for additional details or evidence to support your claim.
- Resolution: We will inform you of the outcome of your request within 10 business days. If your request is approved, we will process the refund to your original method of payment within 5-7 business days.
6. Refunds for Services Paid via Credit Card or PayPal
If your refund is approved, the refund will be processed through the original payment method used during the purchase. It may take additional time for the credit to appear on your account, depending on your bank or card issuer’s policies.
7. Changes to This Policy
CaratHomes reserves the right to modify or update this Refunds Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about our refund practices.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the Website after such changes have been made constitutes your acceptance of the new Terms.
Contact Information
If you have any questions about these Terms, please contact us at info@carathomes.com.
By using this Website, you signify your acceptance of these Terms. If you do not agree to these Terms, please do not use our Website. Your continued use of the Website following the posting of changes to these Terms will be deemed your acceptance of those changes.
